Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers.
We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. This warranty provides reassurance that should any fault or defect become apparent during the warranty period we will endeavour to repair, provide new parts, or replace your luggage.
Please ensure you keep the warranty hangtag and proof of purchase such as a till receipt, invoice, or an online order confirmation (Bank/credit card statements are not accepted as proof of purchase), as without which, claims will not be valid.
Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form.
*Non-wheeled items such as holdalls & vanity cases may have different warranties - please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below.
**Time frame of warranty may differ from country to country please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below.